At Kenstone Capital, our b2b debt collection agencies include combination of letters, e-mails and telephone calls made in the local language of the debtors. The exact sequence of our letters and calls will be based on the value of the debt, the response of the debtor, and in compliance with the law. Initially, a reminder letter is sent to the debtor within 48 hours of receipt of the case, with a follow-up call usually made between 1 to 10 days after the first confirmation has been sent. If there is no positive response from the debtor, then between 2 to 3 reminder letters are sent and further calls are made to the debtor at various intervals depending on the region.
If we are not successful in collecting your debt with limited resources during this phase then our amicable solution will provide you with our recommendations for next steps, such as legal action, including the estimated costs and timescales.