Credit Masking Resolution for Mahesh B

Background

Mahesh B faced difficulties in updating his Credit report despite obtaining a No Objection Certificate (NOC) and contacting HDFC Bank. Frustrated with the lack of progress, he sought our assistance for resolution.

Issue Analysis and Resolution

Problem Statement

- Fully paid-up loan reflected as overdue in credit report, impacting credit worthiness
- HDFC Bank Credit Card loan showed negative remarks in Credit report

Step 1

Challenges Faced

- Previous attempts to update Credit report unsuccessful despite NOC and bank communication
- Persistent negative impact on credit score

Step 2

Our Intervention

1. Analyzed credit report to identify discrepancies
2. Raised dispute with Credit for removal of incorrect information
3. Simultaneously mailed HDFC Bank with:
- KYC documents
- Payment receipt
- NOC (re-verification)
4. Followed up with bank and Credit to ensure prompt resolution

Step 3

Escalation to Nodal Officer

- Escalated issue to HLF Nodal Officer with previous emails and KYC.
- Account remained unresolved.

Step 4

Resolution

- Bank reverted with positive response within 5 days
- Loan removed from Credit report within 15 days

Step 4

Outcome

  • Improved credit worthiness for Mahesh B
  • Enhanced credit score due to removal of negative remarks
  • Timely resolution ensured minimal impact on customer's financial health

Resolution Timeframe

  • Case resolved within 15 days

Key Takeaways

  • Specialist intervention can overcome previous resolution attempts
  • Prompt dispute resolution with Credit and bank ensures timely resolution
  • KYC verification and documentation facilitate swift resolution

Customer Benefits

  • Removed negative remarks from credit report
  • Improved credit score
  • Enhanced financial standing.

Recommendations

  • Regularly review credit reports for errors
  • Verify account authenticity through KYC
  • Seek specialist assistance for persistent credit report issues

This case study demonstrates our expertise in resolving complex credit report issues, showcasing the importance of specialist intervention and timely dispute resolution.