Method, standards and evidence
How we work — one file, from the first call to the last payment.
Kenstone Capital assesses every claim before taking it on, works only under a signed mandate and records every action on platforms it built in-house. Counterparties pay you directly. Legal action happens only with your written approval, through advocates you engage. We promise nothing the file cannot support.
Reviewed by Shraddha Rathod, Head of B2B Collections · B.Com, LL.B · Last reviewed · How we review
From first call to closure
What happens, in order, when you bring us an overdue account.
Enquiry
A practitioner reads it
A practitioner, not a sales desk, reads every enquiry and replies within one working day.
Assessment
We read the claim before we take it
Invoices, the purchase order or contract, proof of delivery, correspondence and your ledger. We check whether the debtor is still operating, and tell you which stage fits, including when an account is not worth pursuing.
Mandate
Nothing starts without a signed engagement
Work begins under our B2B Debt Collection Terms and a Commercial Schedule that sets the fees for your account. Sending us a form does not appoint us.
The work
The stage that fits
Manage reduces DSO, Collect recovers dues, Enforce takes the legal route. Each stage inherits the record of the one before, so escalation is a step, not a fresh start.
Reporting
You see the record we see
Actions, promises to pay, disputes and next steps, reported at the rhythm agreed in your engagement.
Escalation
Legal action only on your written approval
Advocates are engaged by you, ordinarily TrueNorth Legal Partners, associated with the Kenstone group, or your own counsel. Our fee, the advocate's fee and court fees are three separate lines.
Closure
Counterparties pay you
The success fee is invoiced on amounts actually received, including direct payments and the agreed Tail Period. Kenstone Capital never receives, holds or pools money.
Three stages, one file
Each stage is a complete service. Together they cover the whole receivables curve.
1
Manage
The DSO Reduction Programme: a deployed specialist and a system that keeps receivables from slipping. A monthly fee per seat.
2
Collect
B2B debt collection: every debtor validated, every account with a named collector, every action on record. A success fee on amounts received.
3
Enforce
Legal recovery, case by case: notice and settlement first, then the instrument the case supports. Our fee, the advocate's fee and court fees, stated separately.
Three platforms we built
Nothing depends on memory. Each stage runs on its own in-house platform, and each hands its record to the next.
DSO programme platform
Promises to pay captured through WhatsApp links, proof of delivery tagged to invoices, accounts ranked by working-capital impact and automatic escalation when an owner goes quiet.
Collection management platform
Debtor validation, allocation to a named collector, promises to pay, disputes, skip tracing and field visits, all logged on the account.
Case management platform
Notices, filings, hearing dates, advocate updates, settlement offers and your approvals, each with an owner and a next date. It also runs SARFAESI enforcement for lenders.
Standards we hold ourselves to
- Debtors are counterparties, not targets. The tone is professional, and consequences are stated as process, never as menace.
- Business premises and business hours only. No visits to homes, and no contact with family or people unconnected to the account.
- No guarantees of recovery, timing or legal outcome.
- Insolvency is never used as a threat. A Section 9 petition needs a default of ₹1 crore or more and a debt that is not genuinely disputed.
- Kenstone Capital is not a law firm and shares in no advocate's fees.
In full: Responsible Collection Policy · Debtor communication charter · Grievance redressal.
How we count
A figure appears on this site only when a record supports it. Each one has a definition, a period, a source record and a named person who checked it.
| Figure | What it counts | Source record | As at |
|---|---|---|---|
| 31 banks and financial institutions | Lenders with an empanelment letter or agreement in force. A lender whose agreement is still pending is not counted. | Empanelment letters held by the company |
Not published yet: recovery rates, value recovered, client numbers and team size. They will appear only when the engagement records behind them are counted this way, and a client's name only with that client's written consent. How pages are checked: How we review what we publish.
Questions before you start
What do you need from us to start?
A list of the overdue invoices with their ageing, the debtor's details, and the documents behind each claim: the purchase order or contract, the invoices, proof of delivery, correspondence and your ledger. We assess the claim before any engagement is signed.
Will you take legal action without asking us?
No. Legal action is assessed case by case and taken only with your written approval. You engage the advocate directly, ordinarily TrueNorth Legal Partners, which is associated with the Kenstone group, or your own counsel.
Do debtors pay Kenstone Capital?
No. Counterparties pay you directly. Kenstone Capital never receives, holds or pools money, and the success fee is invoiced on amounts you actually receive.
Do you guarantee recovery?
No. Recovery, timelines and legal outcomes depend on the debtor and the evidence, and we never promise them. If an account is unlikely to be worth pursuing, we say so at assessment.
Terms explained: the receivables and recovery glossary. Next: the three stages in detail · about the firm · the team.
Discuss your receivables
Tell us where you are on the curve. A practitioner — not a sales desk — reads every enquiry and replies within one working day.