Background

Mr. Shetty, a diligent and responsible individual, approached our credit correction service team with a perplexing issue. Despite having a pristine credit history and repaying his loans on time, he was facing difficulties due to incorrect personal information associated with his credit report. The discrepancy was particularly baffling since the only accurate piece of information was his PAN (Permanent Account Number), while the rest of the details, including personal and contact information, as well as loan records, belonged to his identical twin brother.

Challenge

At first glance, it seemed like a straightforward case of data entry error, which could typically be resolved with a simple correction. However, our service team encountered several roadblocks in their efforts to rectify the situation.

Analysis and Efforts

  1. Initial Attempts: The service team commenced the process by contacting credit bureaus and providing documentary evidence to correct Mr. Shetty’s personal and contact information. However, these attempts were met with repeated failures as the credit reporting agencies were unable to verify his identity based solely on the PAN number.
  2. Identifying the Root Cause: Puzzled by the persisting issue, our team decided to dig deeper into the matter. They initiated an extensive review of Mr. Shetty’s credit report and discovered an intriguing detail – Mr. Shetty had an identical twin brother. A closer examination revealed that certain critical data points, such as Date of Birth and Father’s Name, were identical for both brothers, leading to the confusion.
  3. Raising Disputes with CIBIL: Armed with this newfound knowledge, our service team approached the Credit Information Bureau of India Limited (CIBIL) with a well-documented dispute. They presented conclusive evidence, including identity documents, to distinguish between the twins and requested the correction of Mr. Shetty’s credit report.

Outcome

After careful review and deliberation, CIBIL acknowledged the unique circumstances of Mr. Shetty’s case. They took corrective action by meticulously updating his credit report to reflect his accurate personal and contact information. This crucial change resolved the long-standing data mismatch issue that had been plaguing Mr. Shetty.

Key Takeaways

  1. Attention to Detail: This case highlights the importance of meticulous record-keeping, especially when dealing with individuals who share identical personal details, such as twins.
  2. Persistence and Documentation: It underscores the significance of persistence and comprehensive documentation when dealing with credit reporting discrepancies.
  3. Unique Cases: Sometimes, resolving credit-related issues may require creative problem-solving and patience, especially in unique cases like that of Mr. Shetty.

In conclusion, the case of Mr. Shetty and his twin brother demonstrates the challenges and complexities that can arise in the world of credit reporting. It underscores the need for a proactive and diligent approach in addressing such issues, ultimately ensuring the accuracy of individuals’ credit histories and their ability to access financial opportunities.